Support
Need help with Wubs? Email hej@wubs.se and describe what you were trying to do, which store it concerns (your myshopify domain) and what happened. We answer in Swedish and English.
Getting started
- Install the app from Shopify. It only asks to read products and orders.
- Open the app under Apps in Shopify admin. The store connects automatically and the first sync starts.
- Click Öppna Wubs (Open Wubs) to reach the workspace with analysis, chat and suggestions. It opens in a new tab, and you are signed in with your Shopify account without a password.
The app interface is in Swedish.
Common questions
Why don't today's sales show?
Wubs includes today's orders in the store's own time zone. Connected sources refresh automatically while Wubs is in use and before AI analyses. Select Idag (Today) and check each source's last successful sync. Today's figures are preliminary; network errors and provider processing delays may delay a new order.
Why do the figures differ from Shopify Analytics?
Wubs counts order value as the order's current total after discounts, including tax and shipping, for paid and refunded orders. Cancelled and unpaid orders are not counted. This is not the same measure as Shopify Analytics net sales or your booked revenue. Amounts are shown in the store's currency.
Can Wubs change anything in my store?
Only after someone in the workspace has approved it, and only if the store has granted the app write access. The assistant can prepare changes to things like product texts, prices and the theme, but nothing is carried out until an owner or approver has reviewed the before and after and pressed Implementera ändringar (Implement changes). Orders, customers and payments are never changed. See the privacy policy.
Does Wubs read my customers' data?
No. Wubs fetches no names, email addresses or addresses. Read more in the privacy policy.
How do I disconnect Wubs?
Uninstall the app in Shopify admin under Settings → Apps. The access key is deleted at once, and everything read from the store is deleted when Shopify sends its erasure request, normally 48 hours later.
How do I get my data deleted?
Email hej@wubs.se from the store owner's address or include the myshopify domain, and we will delete the workspace and the account.
Security
Found a security issue? Email hej@wubs.se with the subject "Security". Do not put passwords or access keys in the email.